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HRG - Customer Care Principles

HRG - Customer Care Principles

Within our business Customer Care is at the forefront of who we are and we pride ourselves on our customer service. This level of service is offered to all those we interact with and includes Beneficiaries and their families, Solicitors, Local Authorities, Financial institutions and other companies within our industry.  To help us strive to adhere to this level of service at all times we have devised three specific Customer Care Principles.
H

Honest

R

Respectful

G

Genuine

All of our staff subscribe to our: HRG -  Customer Care Principles.

         H - Honest     R - Respectful      G - Genuine
  • All communication should be in a clear and honest manner.
  • Harrisons costs will communicated in an honest and transparent fashion
  •  Respect must be shown to colleagues, customers, suppliers, the general public and all those we interact with during our work role.
  •  Special care will be taken when dealing with vulnerable clients, in particular regarding their mental capacity. An assessment will be made and Third Party advice will be taken.
  • Harrisons costs will always be agreed with clients in advance and no hidden costs will exist.
  •  Administration costs will always be Fair, Genuine and Proportionate to the work undertaken.

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